It is our policy to constantly provide services that meet customer requirements including other interested parties, stakeholders, applicable statutory and regulatory requirements with an aim to exceed expectations where opportunities are identified.  To assist this policy, we operate an Integrated Management system (IMS) which conforms to the requirements of the ISO 9001:2015, the Manual of Contract Documents for Highways Works and National Highways Sector Scheme 16 & 23 in the context of our organisation.

The integrated management system supports adherence to the following principles:

• Full commitment from all Pavenet personnel for delivering a high quality of service and improving customer satisfaction. It is also our intention to monitor customer satisfaction by collecting and analysing feedback from our customers.
• Full commitment from all Pavenet personnel for active involvement in making improvements.
• Full commitment for meeting customer requirements including other interested parties, stakeholders, all applicable statutory and regulatory requirements.
• Full commitment to continually improving our management systems.
• Full commitment for ongoing training and development of all employees.
• Full understanding by all Pavenet personnel regarding long-term importance of achieving customer satisfaction and meeting all standards and requirements.
• Appraisal and checks on all outsourced services and check to ensure our approved suppliers understand and meet our quality requirements.
• All workers are aware of and follow our integrated management system, associated procedures and policies and understand the process of continual improvement of our Management Systems.

The IMS Lead, Environmental Representative, Health & Safety Lead, Internal Auditors, Data Protection Officer, Information security Lead, Senior Executive Responsible, Contracts Managers, Site Managers, Site Supervisors and Site Engineer are responsible for implementing and monitoring this policy.